When your employees call our Service Center, they are able to obtain assistance with a wide variety of benefits matters. Our specialists can help them understand when their benefits start, when they need to enroll and the types of benefits they can pick. They help employees with more immediate access to care secure that access. They also support maintenance needs such as ordering identification cards and processing benefits changes tied to qualifying life events. As a premium service, our specialists can take the experience once step further and take the employee’s benefit elections.
Baker Tilly Vantagen uses a skills-based call routing system to ensure the right types of calls make it to the right types of specialists. Specialists use desktop tools and training to keep pace with each client’s rules, key deliverable dates and year-over-year changes. Servicing hours are extended to support client annual enrollments. Non-English language requirements can be supported. All total, these and other efforts help to ensure your employees receive a quality benefits experience.